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Q: I need to change my shipping address.
A: We are unable to change shipping addresses once an order has been placed. Email your order number and correct address to email@example.com ASAP and we will try our best to help.
Q: will my order ship?
A: We ship orders out of our warehouse Monday through Friday, including express shipments. If you place your order before 12pm Eastern Time, we will do our best to ship your order out same-day. Orders placed after 12pm Eastern Time will be shipped on the following business day. *On Fridays, the shipping team works shirtless. Enter the warehouse with caution or excitement.
Q: How long will it take for my order to arrive?
A: It depends where you live and what shipping method you pay for. Free shipping in Canada takes about 3-5 business days. Read up on the rest HERE.
Q: How can I better protect my package?
A: We've teamed up with SavedBy to offer shipping insurance. SavedBy typically covers lost, damaged, or stolen packages. Check out their site to learn more about their policies for claims.
Q: I need to return or exchange my Pit Vipers.
A: Grab your order number and set that up HERE.
Note: We do not offer free returns in Canada at this time.
Q: I returned something, when will I be refunded?
A: Once we receive your return, it will take us about 3-5 business days to process your refund. You’ll get an email notification when we do.
Q: I need a new nose piece.
Q: What size Pit Vipers should I buy?
A: Here is a Printable Wide Guide for sizing up your melon..
Q: My Pit Vipers don’t float.
Q: Do you offer military discounts?
A: Yes. We've partnered with GovX to handle the process. Click Here to get started.
Q: What about discounts for medical staff/first responders?
A: Yes. Click Here to get set up.
Q: Where is my order confirmation email or tracking number?
A: Many email services think we are inappropriate. Check your spam folder. Tracking numbers will send once your order has shipped out, and may also be hiding in your “spam” or “promotions” folders.
Q: You sent me the wrong Pit Vipers.
A: Sh*t. Email firstname.lastname@example.org your order number and a picture of the item(s) you received.
Q: Are there price adjustments on sale items?
A: No. We do not offer price adjustments on sale items.